Podcast: Play in new window | Download (Duration: 42:38 — 34.2MB)
Subscribe: Apple Podcasts | Android | Email | Google Podcasts |
The phrase “moral management” may not be one you’ve heard much in the context of your business or sales career, but it’s a concept that leadership legend Tom Peters is emphasizing more often these days. He’s come to believe that one of the best opportunities for change in the world rests on the shoulders of middle managers, those who daily influence the effectiveness and development of the common people of our day. In this conversation with Anthony the conversation ranges from rock-n-roll, to a visit from a home service technician, to the boardroom – and in all of it you’ll hear Tom’s passion for encouraging managers and CEOs alike to foster a healthy culture that builds people. Don’t miss it. This conversation could be the highlight of your week.
Societal and technological changes require that we rethink who we are and what we do with and for each other
There is a lot of concern these days that the advent and growth of AI, robots, and machine learning will result in the loss of many jobs in coming years. Tom Peters believes that the concerns are valid, but he doesn’t believe it’s going to be an apocalypse if we can make the adjustments now that will enable us to pivot as a society. In this conversation, you’ll hear what Tom believes needs to happen in our thinking to enable us to not only survive but thrive in the new world that’s coming. You’ll also learn why business owners and service providers today need to continue working hard at what they do even though robots may be coming to take their jobs. It’s a fascinating and valuable conversation you won’t want to miss.
Every business has a moral responsibility to develop the people who work for them ~ Tom Peters
When you consider that the average middle-level manager in any business has at least a handful of people who are direct reports, and you open your eyes to the fact that the manager in question is one of the primary leaders and influencers in the lives of those they lead, you see the foundation for the point Tom Peters makes on this episode: Every business has a moral responsibility to develop the people who work for them. Find out why Tom is so passionate about this point and hear how he’s come to his conclusions. But even more vital for where you are at now, learn how his new book, “The Excellence Dividend” can serve as a checklist for making your company – and your role in it – more and more of a change maker in the lives of your employees.
There is no excuse for not making any organization of any size, a great place to work ~ Tom Peters
It’s easy to think of the Mom and Pop service businesses in small town USA as insignificant or second-rate, but Tom Peters believes that those local, customer-facing businesses that provide opportunity and income for average Americans are some of the best places for the work of excellence to take place in ways that truly impact the lives of those they employ and serve. Tom’s expertise and experience are unquestioned and his ongoing emphasis on the impact excellence makes in the lives of employees and customers is one that needs to be heard over and over. This episode sounds the charge again and is one that will inspire you to evaluate what you’re doing in the role you occupy at your company so that you can up your game and make an even greater impact
The pinnacle of achievement has nothing to do with CEOs
Tom Peters once read a post on social media that said something to the effect that Elon Musk is the greatest thing that has happened to the world in recent years. While Tom has nothing against Elon and actually admires much of what he’s done, his response was both classic Tom Peters, and deeply insightful. He said that he holds Elon in high regard, almost as high a regard as the elementary school teacher who works diligently every day to influence the lives of 12 young human beings… and almost as much as the doctor who, in spite of the bureaucracy of his organization, serves 10 hours in a volunteer clinic every month. It’s perspectives like that, that have made Tom the leader and influencer he is, and you’ll get to hear them first-hand in this conversation.
Outline of this great episode
- The reason Tom Peters is one of Anthony’s heroes
- How Tom and Anthony met
- Positioning yourself in view of technological advances, etc.
- Why every small business can become a business of excellence – and the impact it would have
- Excellence in the context of transactional VS service based companies
- Why caring is the essence of good business
- A leader’s #1 responsibility is to create and sustain a healthy culture
Resources & Links mentioned in this episode
The theme song “Into the Arena” is written and produced by Chris Sernel. You can find it on Soundcloud
Connect with Anthony
Google Plus: https://plus.google.com/+SAnthonyIannarino
Get my 2nd book: The Lost Art of Closing
"In The Lost Art of Closing, Anthony proves that the final commitment can actually be one of the easiest parts of the sales process—if you’ve set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall."
Tweets you can use to share this episode