Jeb Blount is the CEO of Sales Gravy, but he spends most of his time on the road training really large sales organizations. I just picked up Jeb’s new book People Love You: The Real Secret to Delivering Legendary Customer Experiences (I’ll now buy and read all of his books). Jeb and I talk about the trend away from relationships and towards transactional models, why you need customers more than they need you, how to deal with difficult customers, and the challenging task of giving more than is expected. This the first time Jeb and I have met, but we were fast friends. Check it out!
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