A leader is one who imagines a better future and is accountable for delivering it. Vision comes first, a result of an unwillingness to accept things as they are now, and a desire to improve them. Accountability follows, ensuring you vigorously and…
Some people write, record, and publish ideas designed to empower you to act. There are others, however, who use the same mediums to disempower you to tell you that you cannot do something, suggesting that you shouldn't even try. You should ignore…
Some of your clients are keeping score. Some of them are keeping a meticulous record using state-of-the-art metrics that are part of your service level agreement. Some of your clients take a less sophisticated approach, keeping a mental tabulation…
You’ve heard it said a million times: “Our people are our greatest asset.” You may be guilty of saying it yourself a time or two. It sounds really good, too. But walking that talk isn’t easy and it is a path that is rarely taken by…
As you work through your sales process, there are outcomes that have to be obtained so that you can win and so you and your solution will be chosen. There are also some outcomes that have to be obtained so that your solution will succeed in…
To provide proof that we can achieve the outcomes that we sell and that we promise, we often use case studies. Case studies also tell the story of how we found our dream client, the dissatisfaction that were struggling with, and how we have worked…
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