You should never be upset about the things that happen in the normal course of business. You should take these things seriously, and you should do your best to try to prevent the things that go wrong—especially if they are systemic. But when the…Continue Reading
Tag: managing problems
No matter how good your product, and no matter how hard you try, your product is going to fail from time to time. It’s inevitable. No product is ever perfect.
No service is ever perfect either. The restaurant that was impeccable the last time you…Continue Reading