- Sometimes helping your client requires that they change their conditions, especially when the problem cannot be solved by changing solutions or partners.
- Being consultative requires telling the truth about change, even when it…
There was a time when a post like this would be about salespeople who used high-pressure selling techniques, the hard sell and bullying to cause their polite, conflict-averse prospective clients (i.e., victims) to buy products or services under…Continue Reading
It is vital that you respect your client. But it is equally important that you don’t fear your clients—or your prospects. If you are afraid of clients or prospects, your aversion to conflict will cause no end of problems, beginning with things…Continue Reading