Retention

Alt text image of a man running in place on a gear like hamster wheel

Churn and Running In Place

New business is sexy. The thrill of the chase and the resulting win is exciting. The brand new money from a brand new client is worth reporting. The challenges you have executing are all-hands-on-deck affairs that are worth solving.

Old business…

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Go On a Charm Offensive

There’s an old joke that goes like this.

A man dies and St. Peter greets him at the gates of Heaven. St. Peter tells the new arrival that his record is good, but that he still has free will and can choose between Heaven and Hell. But before he…

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