I have no way to know whether or not what was reported is true, but I read that an algorithm decided which passenger was to be removed from the United Airlines flight that caused such a stir. It makes sense to me that a computer would analyze the…Continue Reading
There are two choices a leader can make when dealing with problems. They can focus on the problem. Or they can focus on the person.
Invariably, in business, things go wrong. People make mistakes. Sometimes they make mistakes even when they have…Continue Reading
No one wants to be micro-managed. No one wants someone to hover over their shoulder directing their work. Nor do they want their manager nagging them about what they’re doing. Most leaders don't want to micro-manage their people. Many worry so…Continue Reading
Salespeople are not lazy. They’re poorly led.
Sales isn’t very much like a lot of other roles. It comes with much more independence than other jobs, like a role in operations where your work simply shows up. The work of selling doesn’t come…Continue Reading
A sales leader was unhappy with his sales team’s performance. He was upset because they missed their number for the third quarter in a row, and he was under a great deal of pressure from the board of directors.
He said, “I hate this sales team.…Continue Reading
Different circumstances require different leadership approaches.
- Turnaround: When an organization is in trouble, it requires leaders who will take charge. Difficult circumstances or an existential threat require that people take action now,…