The headline in the New York Times reads, "Shareholder Value Is No Longer Everything, Top C.E.O.s Say."
The article goes on to say, "Nearly 200 chief executives, including the leaders of Apple, Pepsi and Walmart, tried on Monday to redefine the…Continue Reading
The CEO of the company I grew up in would often chastise employees for walking past a small scrap of paper on the floor. She knew you saw the debris and walked by it without making the little effort of throwing it away. She would confront the…Continue Reading
There are many reasons sales training fails. These are the reasons I most often come across.
Lack of Leadership: I have walked into room after room full of salespeople because I was hired by management to train them, only to watch executive…Continue Reading
This past week, one of my teams was working on a client issue. There was a flurry of emails sent back and forth, each one a draft of the message that might be sent to the client in an attempt to resolve the issue. Different people had different…Continue Reading