My instructor gave me very clear directions. He said, “Pull the accelerator towards you.” I barely moved it and the plane started to nudge forward. He said, “No. Pull it all the way out.” I was trying to follow his instructions and managed…Continue Reading
Every business in every industry has service failings. It doesn’t matter what your business is, there are things that happen that cause you to fail your client. For example, if you are a financial planner, the market can reverse course and cause…Continue Reading
You may think that going faster speeds things up, compresses sales cycle times, and gets things done. When it comes to human relationships and complex decisions, going faster will mostly work against you, bringing the results you want to a…Continue Reading
You should never be upset about the things that happen in the normal course of business. You should take these things seriously, and you should do your best to try to prevent the things that go wrong—especially if they are systemic. But when the…Continue Reading
When I was 17 years old, I started a rock-n-roll band. I was a singer, and singers need other players. My brother played bass, and our friend played drums. We needed a guitar player, and there were plenty around.
You didn’t know the kids that…Continue Reading