communication

alt text image of a woman saying shhh

The Power In Silence

There is power in silence.

When you feel uncomfortable, you may continue talking when it no longer serves you.

Continuing to speak can give the impression that you are not confident in what you are saying. Worse, it can prevent your dream client…

Continue Reading
alt text image of a cartoon salesperson with a megaphone yelling across to a buyer

Your Baby Is Ugly

Weak salespeople tell the client what they want to hear. Great salespeople tell the client what they need to hear.

Want to Hear

The weak salesperson tells the client what they believe he wants to hear. They believe that by telling the client…

Continue Reading
alt text image of two heads cut out of paper pinned to a cork board

The Last Time We Spoke

I have clients who rely very heavily on text messages. Their children have trained them to use text, and now they use it for business communications. It’s fast when you need to send a quick note and, when you need a quick response, it is better…

Continue Reading

Share this page with your network