Archive for July, 2018
This past week, one of my teams was working on a client issue. There was a flurry of emails sent back and forth, each one a draft of the message that might be sent to the client in an attempt to resolve the issue. Different people had different…Continue Reading
Anything that takes control of you can oppress you. Anything that can make you do something without conscious thought has a certain power over you. When it drives behaviors that harm you, it is oppressing you.
What if an object that was designed…Continue Reading
Before your breakthrough results, there are breakthroughs that must come first.
You must break through your fears. You may fear leaving, losing your friends, or making them unhappy by moving forward. You’ll also have to break through your fear…Continue Reading
Should you go over the head of the stakeholder you have been working with on the big opportunity? Should you continue to work on having them invite in the executive sponsor your need on their own? Should you stay single-threaded because doing…Continue Reading
There’s a certain power in persistence. Persistence means you continue to take action until you get the result you are pursuing. It requires that one be determined, that one has the intestinal fortitude, that ability that is part grit and part…Continue Reading
We used to worry about the language we use to have client conversations. Because some salespeople didn’t like scripts, mainly the ones who most need them, the idea of planning to have effective conversations has gone by the wayside. Very few…Continue Reading