Archive for November, 2010
Most managers are addicts. They are helplessly, hopelessly dependent upon reports. This is especially true of executive management. And the more charts, graphs, and benchmarking statistics you can include, the better.
The trouble with reports is…Continue Reading
There it sits, the big stack of paper that is the Request for Proposal. So much promise, so little hope of winning. You want to spend the time responding to the one hundred and fourteen questions, but you are not sure it is worth your time and…Continue Reading
Some of your clients are keeping score. Some of them are keeping a meticulous record using state-of-the-art metrics that are part of your service level agreement. Some of your clients take a less sophisticated approach, keeping a mental tabulation…Continue Reading