Selling and the Human Terrain System

alt text for image of person with brain as a map

I just finished reading Sebastian Junger’s brilliant new book, War. Junger was embedded with a company of the 173rd Airborne in the Korengal valley, where the war in Afghanistan is being fought. I loved the book, but I wouldn’t recommend it unless you are prepared to have … [Read more...]

Sales 2.0 Still Doesn’t Replace Sales 1.0

This one is going to sting a little. Actually, a lot. Today I had a telephone conversation with Jeb Brooks of The Brooks Group. Our conversation turned to Sales 2.0 and whether or not those who believe that Sales 1.0 is going to be replaced by Sales 2.0 are indeed … [Read more...]

Three Rules for Dealing With Obstacles

Sometimes the real power resides with a decision-influencer, and that can be darn important to moving the decision-maker. But there is an equally powerful polar opposite to the decision-influencer who views you and your solution favorably. This one views you less favorably: the … [Read more...]

How To Build Your Confidence in Sales

Build the Success Attributes There is no better—or faster—way to build your self-confidence than to build your competency in the foundational success attributes and the foundational sales attributes. The more you gain in these competencies, the more your confidence … [Read more...]

Smile Power: An Open Letter to Tom Peters

Tom Peters Twitter

An Open Letter to Tom Peters Dear Tom: Thanks again for taking the time to give me an interview last month (Part One and Part Two). It meant the world to me to have an opportunity to speak with someone who has done so much to shape my beliefs about business, sales, and the … [Read more...]

The TSB Success Attributes Interviewing Guide

This isn't your standard, run-of-the-mill interviewing guide. These are tough questions that help to enable you to determine whether the salesperson you are hiring is going to succeed. If you are a salesperson, this is your guide to discovering what areas you may want to … [Read more...]

Sales Effectiveness: Autonomy vs. Discipline

The idea for this post has been on my mind for months but has never made the editorial calendar until yesterday. Yesterday, my friend Jim Keenan wrote a post about his experience with his electric company. I won’t retell the story here; I’ll let Jim tell his story. But … [Read more...]

What You Cannot Control and What You Can

You cannot control when and whether you dream clients are dissatisfied enough to consider your offer. You can control how much time you spend prospecting. You can control whether or not you have an effective plan for nurturing relationships over time. You can control … [Read more...]

How To Renegotiate Your Commitments

A week ago I posted about what you do when the train comes off the tracks and you run into problems executing your solution. I wrote that post to address how we deal with the big issues in execution. This post follows a similar path, outlining what to do when you need to … [Read more...]

The Number Two Reason Salespeople Fail

People get into sales for different reasons. Some people love selling. Some of us end up forced into the role by someone who recognizes something in us that indicates we can and will succeed in sales. Lots of people get into sales because of the potential to earn … [Read more...]

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