Counting What Counts

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You never produce results without activity. But you also never produce results without those activities generating a positive outcome. You can count the number of phone calls you make, but that’s only an indication of one part of your effort, your willingness to dial the … [Read more...]

How to Make Selling Harder Than It Has To Be

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You are making selling harder than it has to be. When you leave a sales interaction with your dream client without a firm commitment that moves the opportunity forward, you are reducing your chances of gaining that commitment, and you are extending the time it will take you to … [Read more...]

You Get What You Focus On

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You get what you focus on. If you focus on distractions, you will be distracted. If you focus on the next novelty, the next interesting thing that might capture your attention, your results will reflect the fact that you were distracted. If you focus on excuses, you will find … [Read more...]

The Leadership Playbook: Leaders Use Persuasion Not Force

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Leaders have to be great salespeople to lead effectively. The reason? Because true leadership is based on persuasion and not force (with one exception we’ll get to later). Leadership isn’t a position on an organizational chart. An org chart contains titles, and despite what you … [Read more...]

The Hustler’s Playbook: Hustlers Ask for What They Want

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Hustlers ask for what they want. If a hustler wants a job, they ask for the job. They don’t interview for the job, leave the interview, and wait for the call. When they leave the interview, they ask for the job. They say, “I’d very much like this opportunity. I won’t let you … [Read more...]

It’s Hard to Tell the Truth

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It’s harder to tell the truth than to tell people what they want to hear. The truth is that results are difficult to produce, they’re more expensive than you think, and that the change is going to be difficult and perhaps even disruptive. The truth is that things may have to get … [Read more...]

On Recognizing Bad Advice on the Internet

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The Internet is the world’s largest and most complete advice column ever assembled. Anyone and everyone has the power to offer you their advice on any number of topics, regardless of whether or not their advice is sound. This means you will find good advice, bad advice, and … [Read more...]

Being Small Makes You Smaller

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You don’t make yourself bigger by making other people smaller. You can’t drag enough people down to build a big enough pile on which to stand and be taller. That doesn’t make you bigger. You can’t draw positive attention to yourself by making other people the focus on your … [Read more...]

You Cannot Be a Smart Asshole

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There is no such thing as a smart asshole. You can’t be both of those things at the same time; and if you are the latter, then you are not the former. There are lots of different lines of intelligence. Howard Gardner of Harvard wrote a book making the case that cognitive … [Read more...]

What I Am Thinking About Now

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Segmentation by Generation: Every generation looks at the next couple generations and decides that “these damn kids” are different, that they don’t share the same values, and that they’re making a mess of things. The Millennials all got awards at the end of soccer season, even … [Read more...]

The Leadership Playbook: Leaders Over-Communicate

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Once I was speaking at a conference when the CEO of the company leaned over and whispered in my ear. He said, “I am giving the same speech I’ve given the last two years. The stories are different. The examples are different, too. But it’s the same message.” The CEO wondered … [Read more...]

[Video] Are You Even Proactive, Bro?

Subscribe to my YouTube channel here. … [Read more...]

The Hustler’s Playbook: Hustlers Pay for Success in Advance

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Success is an outcome that you pay for in advance. Hustlers know that they have to pay the price in advance for what they want, and they never worry about the price. They know that the greater the outcome, the more they will have to pay to achieve it. The hustler pays the full … [Read more...]

Tonight People Are Afraid

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Tonight people are afraid. In some places they are afraid for their lives. They are afraid for the lives of their families and loved ones. They are afraid for their communities. Their fear is very real, and for many the danger they face is very real. Some fear others who don’t … [Read more...]

Ten Mandatory Sales Disciplines

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Closing: The discipline of closing is the gaining of commitments. This is the first discipline because commitments are what allow you to create opportunities, create value, and win deals. This is the first discipline. Prospecting: The discipline of prospecting requires that you … [Read more...]

Social Is One to Many

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Social Media was once called Social Media Marketing because, when marketers grabbed hold of the tools, they recognized them as one to many. The battle over whether or not the tools are for community or marketing can be traced back to 1999, and I offer the best of all evidence, … [Read more...]

The Lenses Through Which I View People

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There are a lot of lenses through which you can view things. Your sales process is a conceptual framework from which to view sales. The methodologies that you use are also lenses on how to think about certain ideas. I study human achievement, success, and psychology, believing … [Read more...]

Leads Don’t Hatch Themselves

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The dealership’s website told me to request more information about the automobile I was viewing by providing my name, email address, and phone number. It had two buttons I could choose from to indicate whether I preferred to be contacted by telephone or email. In a move that is … [Read more...]

The Leadership Playbook: Leaders Don’t Have Off Days

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It’s funny that people criticize the President for taking vacations (Bush) or playing golf (Obama). Do you think the President of the United States is ever really “off?” His day still starts with CIA and NSA briefings and threat assessments of the three or four hundred things … [Read more...]

The Hustler’s Playbook: Hustlers Control Their State

The Hustler's Playbook: Hustlers Control Their State

The hustler exercises control over their attitude. They control their mental state, ensuring that they are in the right frame of mind to produce the results they need (at work or at play). The hustler is optimistic and empowered. The hustler chooses their attitude; they don’t … [Read more...]