Four Rules for This Disruptive Age

Four Rules for This Disruptive Age

You want certainty. You want to know that what you are doing is working now and will continue to work in the future. What you really want is a sustainable competitive advantage. But there is no longer any “sustainable” in competitive advantage. The last thing you can expect in … [Read more...]

How to Make It Easier to Win Back a Lost Client

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One of the things that makes it difficult to win back a client you lost through no fault of your own is that it can be embarrassing to bring you back. No Fault of Your Own Sometimes your clients buy the lie that they can get better performance at a lower price. Sometimes … [Read more...]

Stop Mourning the Loss of a Client

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You are going to lose clients. Sometimes it’s going to be your fault. You’re going to fail to deliver. You’re going to get complacent and your competitors are going to catch you sleeping. Your going to lose the key operational person that owns the relationship. Sometimes you’ll … [Read more...]