Better, Faster, Cheaper

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There is an old saying that as a customer you can choose no more than two of these: better, faster, cheaper. You can deliver better and faster. But delivering better and faster comes with a higher price. It costs more to produce better. It takes a different level of capabilities … [Read more...]

We Need to Invest in the Relationship

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Invest in relationships. That sounds like a good idea when you say it that way, doesn’t it. Typically when sales people say that their company needs to invest in relationships they're intimating that their company should spend money serving a client or prospect without billing … [Read more...]

Your Investment In Reading Blog Posts

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“That blog post was too long.” “That newsletter was way too long.” “I’d read your stuff if you could just give me the summary.” Some blog posts are long. Some blog posts are short. But the length of the post is no representation of its value or the investment you should make … [Read more...]

How Leaders Can Ensure Their Software Investments Produce Returns

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This post was written as part of the IBM for Midsize Business program, which provides midsize businesses with the tools, expertise and solutions they need to become engines of a smarter planet. I've been compensated to contribute to this program, but the opinions expressed in … [Read more...]