You Have One Set of Values

alt text image of the Chinese character for integrity

I received an email from a subscriber to my weekly newsletter. She was unhappy with something I’d written about my childhood, and she asked me to please limit my email newsletter to business-related topics. [You can read the post 7 Things I Was Never Allowed to Do for yourself. … [Read more...]

You Made Commitments You Didn’t Know You Made

alt text image of a pinky promise

Your client has to be wrong. They believe that you made a commitment that you aren’t keeping. But you don’t remember making that commitment. In fact, you would have never made the commitment they now expect you to keep. Here’s how those commitments get made. Your Silence … [Read more...]

Written On Hearts and Minds

Written On Hearts and Minds

Words on paper have the power to inspire. But alone, they don’t always create a big enough “why.” Your mission statement, vision statement, values statement, and guiding principles aren’t where the real action is, as inspiring as the words may be. Your mission statement, vision … [Read more...]

Lying Isn’t a Strategy

alt text image of a man pulling off a mask

Today, I am disappointed. Sad, really. My phone rang. I answered. It was someone who works for me. She said, “[Salesperson] is on the line. She insists she has an appointment with you at 2:30 PM.” I live on my calendar. How could I have been so careless? I open my calendar app, … [Read more...]