Weak Managers Focus On More Activity

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There are no outcomes without activity. But the right outcomes require the right activity. “More activity” is the answer a weak manager uses when they need better results. It’s easier to demand more activity than it is to determine the real outcome you need, determine the “right … [Read more...]

What I Have Come to Believe About Leadership

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Over time, you learn from watching leaders and from leading your own teams. You see things differently at different times, and if you pay attention, you make new distinctions. You see new patterns. Here are four beliefs about leadership that I have developed over the years. I … [Read more...]

Before You Take Another Bite

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Four years ago you introduced a new sales process at your sales kickoff meeting. You certified all of your salespeople in the new process. Everyone was excited, and the new process was all anyone—especially leadership—could talk about for months. About three months. The year … [Read more...]

Make This Go Faster

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The fastest way to improve your number is to help your clients and prospects make the improvements that they need to make. The fastest way to help them do that is by developing yourself, especially your business acumen and situational knowledge, so that you know how to make a … [Read more...]

Why I Write What I Write

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I write about caring because I believe it lies at the heart of trust and relationships. In the end, you are going to measure your life by your relationships, including your relationships at work and with your clients. I write about value creation because I believe that we have a … [Read more...]

Your Three Major Outcomes

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This post was written as part of the IBM for Midsize Business program, which provides midsize businesses with the tools, expertise and solutions they need to become engines of a smarter planet. We tend to overestimate how much work we can do in a short period of time. We … [Read more...]

Why Your Operations Team Struggles and What To Do About It

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There are three reasons your operations team struggle to give your clients what they want. The biggest reason your operations team struggles to give your clients what they want is because your clients can't have what they want the way they want it. Your people can get them … [Read more...]

Just Stop It

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Just stop it. Just stop believing that the new thing will solve the old problems. Prospecting has never been easy. Acquiring new opportunities is challenging even in the best of times. If by chance you happened to sell a product in hot demand and your clients beat a path to your … [Read more...]

Virtuous and Vicious Cycles

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Sometimes you end up in a loop. That loop can lead upward, producing better and better results. That loop can also descend deep into what can feel like Hell. Some cycles are virtuous and some are simply vicious. The Vicious Cycle Lower margins make it difficult to deliver … [Read more...]

What Are You Enabling?

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Sales enablement is an important role with lofty goals. The mission extends way beyond sales operations; it includes sales management and sales leadership. But what are you enabling? Are you enabling your team to do their very best work? Are you giving them the tools, the … [Read more...]

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