No one wants to have difficult conversations. It is hard to deal with situations when emotions are high and people are upset. But these conversations are crucial to your success, and difficult conversations offer you an opportunity to grow…Continue Reading
A friend of mine is angry at the people he leads. They performed very poorly. In fact, they failed miserably. When he reviewed their performance with them, they were defensive. Some were even argumentative. This made my friend even more angry.
I read a magazine article this week in which the author described underperforming salespeople as “losers.” There was a time when I might have used similar language. I’ve heard some well known voices in the sales community use similar language.