On Dealing With Elephants

alt text image of an elephant named Kumba

Elephants are enormous–and enormously powerful–animals. Upon arriving at the elephant sanctuary in Johannesburg, South Africa, I was immediately informed of the ground rules. The first rule is to understand that the elephants that I was about to interact with we’re not tame … [Read more...]

Stop Mourning the Loss of a Client

alt text image of a crying baby

You are going to lose clients. Sometimes it’s going to be your fault. You’re going to fail to deliver. You’re going to get complacent and your competitors are going to catch you sleeping. Your going to lose the key operational person that owns the relationship. Sometimes you’ll … [Read more...]