On Seemingly Adversarial Questions

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The contact sitting across from you appears to be adversarial. She’s asking the toughest of tough questions. She’s incredulous when you respond, even though you are giving her the pure, unadulterated truth. When you explain your answers further, clarifying your responses, she … [Read more...]

Morning in America

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Christopher Ingraham at the Washington Post, citing a Brookings Institution report, notes that U.S. businesses are being destroyed faster than they are being created. His article begins, “The American economy is less entrepreneurial than at any time in the last three … [Read more...]

How to Be Better At Creating Rapport

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Anonymous says, “I am not good at gaining rapport. I need to be better with people.” I don’t have all of the answers, but I have some ideas our friend anonymous might work with for a while. Smile: Want to know the quickest way to open people up and create rapport? Smile. It’s … [Read more...]

4 Tough Conversations You Must Have to Succeed in Sales

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We like selling when it’s collaborative, when we get to help our clients through their process. We don’t like it so much when we have to deal with the inherent conflict that is part of sales and selling. If you are going to succeed in sales, you are going to have to be … [Read more...]

Fearing the Wrong Dangers

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You fear the wrong dangers. You fear asking for commitments: Your fear of asking for commitments is based on your belief that your prospective client will say “no” and that you are unprepared to respond appropriately. Your fear of asking for commitments may also  stem from the … [Read more...]

Give Them Confidence (A Note to the Sales Manager)

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You are responsible for the salesperson you are providing your clients. When you hire, you can easily believe your are hiring for your company, but you’re really hiring for your clients and prospects. The salesperson you put in front of your client needs to create value for … [Read more...]