How to Be Better At Creating Rapport

alt text image of a magnet attracting the word personality

Anonymous says, “I am not good at gaining rapport. I need to be better with people.” I don’t have all of the answers, but I have some ideas our friend anonymous might work with for a while. Smile: Want to know the quickest way to open people up and create rapport? Smile. It’s … [Read more...]

Don’t Yell Louder. Refine Your Message.

alt text image of two little boys with a telephone made from two cans

The customs agent was losing his patience with the small, demure Asian woman standing in front of him, struggling to understand his command that she sign her custom form. He yelled, “I need your signature!” It was the fourth time he made his demand, each time asked louder and … [Read more...]

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