You can tell your people what to do. You can tell them that they have to do it. You can even give them a goal and a quota. Ultimately, you have no control over the people that work for you. This is true even if you have absolute, formal authority.
At best, you have influence.
They Don’t Have to Follow
If you are a sales manager, you role is one of leadership. It’s true you have to deal with management issues, and it’s true that you have to serve your organization by ensuring that resources are effectively deployed and managed. But your success—or failure—as a sales manager will depend predominately on how well you do leading your team.
Leading well begins with an acknowledgement that no one has to follow you.
Sure you can fire them. You can replace them. Sometimes this is even necessary. But it doesn’t always fix what is broken. What fixes what is broken is often nothing more than understanding that you have only influence and then leading from that position.
You will never have control. No one has to follow you. They choose to follow you.
How do you lead from influence? I am glad you asked.
Be someone worth following
If you would have others do what you need them to do—and what they need to do for themselves—you have to be someone worth following in the first place. This is what influence is; it is being someone worth following in the first place.
If you can play only one note, the “do as I say, or else” note, it is unlikely that you will have many choose to follow. You may have power, but you will have little influence—especially with those who have the skills and abilities to produce the best results.
If you would be worth following, you need to provide your people with a compelling mission, a goal. If you want to be influential enough that your people achieve their goals, then you will provide them with a mission that provides meaning—and you will engage them in helping to determine how best to accomplish that mission. You will engage their hearts and their minds, their creativity and their resourcefulness.
Why should they follow you? Why should they be influenced? Who will they become by following you?
Care about your people first
If you want to be someone worth following, if you want to influence your people, lead from a place of caring.
If you care enough to really engage your people, especially their minds, their ideas, and their needs, you will soon find you have more people willing to follow. People follow leaders that they believe care about them and their well being. If you care enough to build your people, to build their skills, to build their capacity to succeed, and if you work to ensure their success because you care deeply, you will have a tremendous amount of influence.
Ensuring that your people succeed means leading, and you lead from the front. This means that you help them with the most difficult tasks that they need to complete to achieve their goals. This means you have muddy boots and that you get hands your hands dirty. It also means that you give them opportunities to grow, and you allow them to sometimes fail. Then you care enough to pick them up, dust them off, and put them back on another task that stretches them a little.
Influence comes from caring. Leadership is an act of love.
If You Would Have Your Number
If you would have your number, you will only find it through leading your people. You will find your becoming a person of influence, not a person of formal authority or power, is the easiest way to make your number. And it is far more fulfilling than relying on your formal authority, too.
If you engage your people’s hearts and their minds, you can influence them to do what is necessary so that they succeed—which is the only way you can succeed (they miss their number, you miss yours). If you care deeply, if you are willing to listen and to help your people succeed, they will listen to you and help you succeed.
Your people are your only asset. You have no control over your people. At best, all that you can do is influence them. At your best, you will. Work on being a person worth following.
How much control do you have over your sales force?
Which is a more powerful force, formal authority or influence?
Does anyone really have control of you?
What creates the kind of influence that will help you to produce the results you need?
Who influences you? Do they have any real control over you? Why do you follow them?
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Filed under: Sales 3.0