The question on LinkedIn inquired, “What are your thoughts on saying the price before or after you present the value?” The question presents us with a false dichotomy, a choice of one of two answers. The real answer as to whether price comes before or after you present the value you create is: “It depends.”
When Price Comes First
Price needs to be discussed early in the sales process when it is a necessary part of your qualifying. This is especially true if you have a long and time intensive sales process. You can’t afford to spend the time working with your prospective client to help them understand their needs, to capture their vision, to build a solution, only to discover that there is no way that they can afford to pay for what it is that you sell.
In some cases, you need to get price out on the table and make sure that it isn’t going to prevent a deal later.
I have seen this a few times lately when the salesperson knows that their dream client is paying a lower price and their helping them to with the result they need will require a greater investment. There isn’t any reason not to ask the question early on: “Can you invest more than you are currently to get the result that you need?”
Once you have your answer, you know whether or not you can move forward. Sometimes you have to say no to business.
The principal is this: if you need to discuss pricing to qualify, then it needs to come before the presentation. You can’t do the work to get to a presentation to find out that you wasted both your time and your prospective client’s time.
That said, you don’t necessarily have to get into specifics. You can discuss a general range and save the real price discussion until you have confirmed exactly how much value you will be creating for your client (you still want to sell the difference between cost and price).
Why Price Comes After the Presentation
For many of us in business-to-business sales, there is an opportunity to create and deliver value within a range, some of us create more and some of us less. The more value you create, the greater price you can command (that’s cost). Until you understand exactly what you can do for and with your dream client, it’s difficult to give them pricing.
Without understanding their needs, capturing their vision, uncovering their constraints, and building the right solution, you can’t effectively give them a price. You won’t know what to charge them or what is their real cost.
More still, there is the serious problem of giving prices that are divorced from the value you create. If the price is higher than your dream client imagined, then you have automatically created resistance to the price. They heard the price, but that haven’t yet seen to what that price is attached. Now, you have to go back and try to justify the price by relating it to the value you create, but the resistance has already been created.
It’s easier and more effective to put the value you create first, demonstrating the results and the outcomes that your dream client is going to receive for their investment. It’s easier, especially if your price is higher, to save that until you have the opportunity to show your client what they are buying. It gives you a chance to prove that your solution is superior—and worth paying more to obtain.
Think Steve Jobs. If you have ever watched him launch a new product, you’ll recall that he spends a lot of time giving you a deep dive into the product and how it is going to change your life. Then, after he has shown you all of the ways it is superior to anything else on the market in making your life and work better, he produces a price that is higher than Apple’s competitors. You can handle the price because you have seen what it delivers, the basis for the price (we call this cost).
It does matter whether you give the price before or after you present. You shouldn’t present or give pricing until you know enough to do so effectively. Sometimes you know enough to know that pricing is part of qualifying. Mostly, it needs to come much later.
Does it matter whether you give pricing early in the sales process? What about a range?
If what you sell is going to cost more, is there a reason not to put that discussion up front to make sure your prospective client is qualified? What if the discussion allows you to demonstrate how and why they should pay more?
What do you really need to know to effectively give your dream client pricing?
Do you personally find it easier to have the justification come before the pricing when you sell? What about when you buy something?
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Filed under: Sales 3.0