Inevitably, you will be late to a meeting at some point; an important sales call will run over the time you allotted, there will be an unexpected traffic problem, the school will call you about your sick child at the most inopportune time. These things happen.
But some salespeople are routinely and habitually late for their sales calls, and they underestimate what it says about them and their company.
I Don’t Care About You
When you arrive late, you are sending the message that even though you promised to be respectful of your dream client’s time, and even though you promised to make the sales call valuable, that you care more about you.
Showing up late gives your dream client an insight to what you believe and what you value. It is an indication that you are going to put your needs above their needs, and that your schedule comes before their schedule. They make an assessment about you and extend that assessment to how they expect to be treated, should they choose to give you an opportunity.
Habitually arriving late is a form of selfishness.
It also causes your client to doubt whether or not they should schedule to meet with you in the future, knowing that your 1:00PM appointment means that you will arrive roughly between 1:10PM and 1:21PM. They doubt whether they should schedule you with other members of their team. Will they be embarrassed, having gathered a group only to wait on you to bless them with your presence?
I Can’t Keep Commitments
There is no doubt that keeping the biggest commitments that we make to our clients and dream clients is critical to our success, especially the commitment to helping them achieve better outcomes. Showing up late is an indication of how you feel about the commitments you make.
It tells your dream client that you believe that you don’t need to actual keep your commitments; you just need to be somewhere close. Your client will rightfully suspect that you will treat the additional commitments that you make like you treat your commitments to keeping your appointments with them.
I Am Overcommitted
Arriving late for your sales calls is an indication that you are overcommitted. It means you are going to overlook some of the details of the commitments that you make.
Since you are already overcommitted, by giving you their business, they are only piling more work onto a person who is already having trouble managing the details of the commitments that they have.
Your lateness and your inability to handle your existing commitments make you a risk.
I Am Not Hungry
Arriving late means that your dream client isn’t that big of deal, or you would have been there early, anxiously awaiting your opportunity.
It indicates that no matter what you say about how important the dream client is to you and your company, you weren’t as hungry as the last salesperson who showed up early, desperate to make a first impression about who she is and what the dream client’s business means to her and her company.
Your first impression is made only once.
This Is Extended To Your Company
Arriving late indicates that you care more about yourself and your needs than you care about your dream client, that you have trouble keeping your commitments, that you are already overcommitted, and that you aren’t hungry for the opportunity. All of these negative meanings, all of which may in fact be false, are extended to your company.
If you have trouble keeping commitments, then by extension your company has trouble keeping its commitments. When your dream client has to determine whether or not you are a safe choice, when they work to resolve their concerns, your ability to keep your commitments large and small will be at the forefront of that analysis.
From time to time, everyone is late for an appointment. But being habitually late for appointments is a serious problem and one that present your dream clients with an impression of you that will cost you and your company business.
- Are you habitually late for appointments?
- Are you respectful of your dream client’s time?
- How do you feel when you have to wait for an appointment? How do you feel when you have to wait for an appointment while you have other pressing commitments?
- What does being habitually late say about you?
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Filed under: Sales 3.0