It’s Summertime and The Living Is Easy
Early in my sales career, I was fortunate enough to win a number of really big clients in short order. I won a large government contract with a bit of pricing strategy and the ability to meticulously follow the purchasing agent’s directions. Then I won two divisions of a large retail clothing chain from much larger competitors, both worth millions of dollars in revenue—and both of which were very demanding.
To maintain the two divisions of the large retailer required a daily presence at each location to manage the delivery of our service, to plan for future needs, and to troubleshoot and solve problems. They were located close enough together to make it easy enough to see each one, and I started my day at the first location at 5:30AM.
As these clients grew, so did my income. Soon I was making as much in commissions as I was in my base salary. I had it made. Or so I thought.
As I managed these large clients, I had far less time available to prospect and acquire new clients. I still called on some of the dream clients I had been working on, but without the disciplined focus that I had before I obtained my three giant wins. Over time, events would change my circumstances.
One of the large retailers made a strategic change that caused them to need my services only during their peak season, eliminating my service the rest of the year. But with the other two clients locked down tight, I didn’t worry too much about it. Then disaster struck, and the second large retailer decided to move their location out of my territory and completely out of my company’s market.
This was more than a little painful. This was a neutron bomb to my personal sales—and my commissions! Neither loss was my fault. Neither loss was my company’s fault. Neither loss was predictable at the time.
The loss of the first retailer did nothing to cause me to rethink how I was using my time. The loss of the second sent me into a panic. I was young and naïve, and because winning the biggest deals in my territory had come so easy, I had no understanding of the sales cycle. I had worked on and with these clients long enough, using my taking care of their needs as a rationalization to postpone prospecting. I had nothing in my pipeline.
I regained my discipline for prospecting. And over time, I eventually lost the large government contract when the entity decided that the entire contract should be awarded to a minority vendor. By the time the contract was taken away, I had put myself in a position where the loss was no longer felt because I could easily afford to lose.
What I Learned:
The One Thing You Can Control : There are things that you can control, and there are things that are not in your control. The one thing that you alone control is how you spend your time, what you focus on. Deciding what you will work on and when you will work on it is completely under your control, even if you are busy, and even if you are succeeding with existing dream clients.
While you have no control over whether or not you keep your client’s business, you have complete control over whether or not you allow it to derail your prospecting for new business.
All Good Things Come to an End: You will lose your biggest and best client. It may not be today. It may not be tomorrow. It may not be next week. This will happen whether or not you are at fault, and without any consideration for how badly you or your company needs the client. That day is coming and you need to prepare for that day now.
You have little control over when you will lose some of your best clients, but you must behave as if that day is coming.
Dig Your Well Before You’re Thirsty: Prospecting and selling is harder when you are desperate. You call on prospects that don’t fit your company’s target criteria. You call on prospects without any real needs. You sell on price alone because you can’t afford to lose. Success in sales is learning to dig your well before you are thirsty!
Prospecting is an activity that must be undertaken with daily devotion that borders on the religious. It must be done when even when it is the best of times, and there is no way to cram for success. Dream clients must be nurtured over long periods of time.
Prospecting requires an iron discipline. It is easy to let your prospecting efforts suffer, especially when you have won the big deals to meet your personal and company targets and goals. But disaster strikes without warning, and it is far better to dig your well before you are thirsty than is to wait until you are desperate.
- On your daily calendar, is there a time blocked off for prospecting?
- Can you easily afford to lose your largest client?
- Can you afford to lose the biggest two deals in your pipeline and still meet your goals and quota?
- What can you do today to better control the one thing that you can reasonably control: your time and attention?
- Are you digging your well now, or are you tempting fate by believing that you can cram prospecting later?
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Filed under: Sales 3.0