Comments on: 5 Ways to Improve Your Empathy and EQ in Sales http://thesalesblog.com/2010/02/5-ways-to-improve-your-empathy-and-eq-in-sales/ The Sales Blog Tue, 07 Feb 2012 23:02:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Salesman, Meet the Angry Buyer | Secret Selling http://thesalesblog.com/2010/02/5-ways-to-improve-your-empathy-and-eq-in-sales/comment-page-1/#comment-8778 Salesman, Meet the Angry Buyer | Secret Selling Tue, 17 Jan 2012 07:47:31 +0000 http://thesalesblog.com/?p=2910#comment-8778 [...] that comes the delicate part. The salesman must show empathy for the customer’s predicament, acknowledging those released emotions and showing that the [...] [...] that comes the delicate part. The salesman must show empathy for the customer’s predicament, acknowledging those released emotions and showing that the [...]

]]> By: Kate Nasser, The People-Skills Coach http://thesalesblog.com/2010/02/5-ways-to-improve-your-empathy-and-eq-in-sales/comment-page-1/#comment-2691 Kate Nasser, The People-Skills Coach Fri, 02 Jul 2010 02:56:30 +0000 http://thesalesblog.com/?p=2910#comment-2691 Anthony, Love the whole topic of empathy in dealing with customers. Your tips are very valuable and right on target. In Craig's comment above, where he somewhat disagrees with you and asks "How many sales people really care about their customers?" -- I can guarantee there are loads. The ones that develop true customer loyalty! Here is a post on empathy that expands your discussion from sales to customer service which in many businesses must work together to secure customer loyalty. ----- http://katenasser.com/empathy-in-customer-care-lose-your-fear/ Many thanks for your post. I will share it with my Twitter connections. Best wishes, Kate Nasser Anthony,
Love the whole topic of empathy in dealing with customers. Your tips are very valuable and right on target. In Craig’s comment above, where he somewhat disagrees with you and asks “How many sales people really care about their customers?” — I can guarantee there are loads. The ones that develop true customer loyalty!

Here is a post on empathy that expands your discussion from sales to customer service which in many businesses must work together to secure customer loyalty.
—–
http://katenasser.com/empathy-in-customer-care-lose-your-fear/

Many thanks for your post. I will share it with my Twitter connections.
Best wishes,
Kate Nasser

]]> By: Craig Tobey http://thesalesblog.com/2010/02/5-ways-to-improve-your-empathy-and-eq-in-sales/comment-page-1/#comment-1136 Craig Tobey Sun, 28 Feb 2010 22:43:24 +0000 http://thesalesblog.com/?p=2910#comment-1136 Well said in this article - we've got an eBook coming out that looks a lot like this! I was thinking this stuff through....you are battling a contradiction here in selling. You need to care a lot about the customer and also care a lot about your winning. When you are selling, you are constantly weighing these 2 sides. You can't always create a pure win-win, so you need to have some EQ to figure out how to make all the players happy. I wonder how many people really care about their customers.... Well said in this article – we’ve got an eBook coming out that looks a lot like this!

I was thinking this stuff through….you are battling a contradiction here in selling. You need to care a lot about the customer and also care a lot about your winning. When you are selling, you are constantly weighing these 2 sides. You can’t always create a pure win-win, so you need to have some EQ to figure out how to make all the players happy.

I wonder how many people really care about their customers….

]]> By: uberVU - social comments http://thesalesblog.com/2010/02/5-ways-to-improve-your-empathy-and-eq-in-sales/comment-page-1/#comment-1131 uberVU - social comments Sun, 28 Feb 2010 14:54:34 +0000 http://thesalesblog.com/?p=2910#comment-1131 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by VD_Speaks: 5 Ways to Improve Your Empathy and EQ in Sales http://bit.ly/clqE97... Social comments and analytics for this post…

This post was mentioned on Twitter by VD_Speaks: 5 Ways to Improve Your Empathy and EQ in Sales http://bit.ly/clqE97...

]]> By: BizSugar.com http://thesalesblog.com/2010/02/5-ways-to-improve-your-empathy-and-eq-in-sales/comment-page-1/#comment-1130 BizSugar.com Sun, 28 Feb 2010 14:39:09 +0000 http://thesalesblog.com/?p=2910#comment-1130 <strong>5 Ways to Improve Your Empathy and EQ in Sales...</strong> Great salespeople have the ability to create high-level rapport with their prospects and their clients. Great salespeople have the ability to connect on a very human level. This rapport is built upon the salesperson’s empathy and their emotional intell... 5 Ways to Improve Your Empathy and EQ in Sales…

Great salespeople have the ability to create high-level rapport with their prospects and their clients. Great salespeople have the ability to connect on a very human level. This rapport is built upon the salesperson’s empathy and their emotional intell…

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